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GUEST FAQ
Questions guests ask before and during their stay
BEFORE BOOKING
What's included in my stay?
Fresh towels and linen, toiletries, WiFi and air conditioning are included as standard. Kitchens are equipped for guests who’d like to cook, and a few welcome essentials are left for your arrival.
How do I pay, and in what currency?
Payment can be made by card or bank transfer. Full payment details are shared with you directly once your booking is confirmed.
BEFORE ARRIVAL
What ID do you require?
A valid passport is required for check-in. We ask every guest to confirm this before arrival so there are no delays on the day.
How do we get into the property?
Every property uses a secure keysafe or lockbox, so check-in is entirely self-service. You’ll receive a private link before your stay with step-by-step photos and directions — no one to meet, no waiting around.
What time is check-in and check-out?
Check-in is from 3:00 pm, check-out is by 11:00 am. If you’d like to arrive earlier or leave later, message us in advance and we’ll do what we can, subject to availability.
Can I check in early or check out late?+
Where the property is free the night before or after your stay, early check-in and late check-out are usually possible at no charge. If a cleaning turnaround is needed, a late check-out can be arranged for a small fee. Message us and we’ll confirm.
DURING YOUR STAY
How do I extend my stay?
Message us on WhatsApp as early as possible, ideally at least 24 hours before your planned departure, and we’ll confirm availability and the extended rate.
Do you take a security deposit?
Yes. A refundable security deposit is held as a pre-authorisation on your card, not an actual charge, and is released shortly after check-out once the property has been checked.
HOUSE RULES
Is smoking allowed inside the property?
Smoking indoors is not permitted, out of respect for the property and future guests. Where a property has a terrace or balcony, guests are welcome to smoke there.
Are pets or parties allowed?
Pets and parties are not permitted, to protect the comfort of the property and neighbouring residents. If you have a specific request, message us and we’ll let you know what’s possible.
SUPPORT
What language do you communicate in?
Our team communicates in English, and we’re happy to assist in French and Arabic where needed.